I'm James, a Technical Support Lead working across fiber networks, infrastructure and AI. Still taking things apart, and building a lot more of them.
My brother had just bought a Sony VAIO running Windows 95, a brand-new $3,000 machine, and I needed to know what was inside. I took it apart and got it back together working. He was furious. I was hooked.
That curiosity turned into A+ and Network+ certifications in high school, then a job in Walmart's tech department, working with game systems, TVs, printers, the photo lab and wireless phones, back in the days of 3G and physical SIM cards.
I wanted more. After roles in technical training and federal tax compliance, I joined Vero Networks during the pandemic and moved into a lead role. That work also started my homelab, which grew quickly and led me to learn everything I could about AI.
A lead role that also includes NOC work and engineering tasks like load balancing traffic and monitoring for intrusions. Because the company was young, there was plenty to build: I helped create internal tools, designed the documentation center we use today, and helped bring AI into daily reporting and network monitoring.
Troubleshot fiber provisioning, Calix, Juniper and Ubiquiti issues for residential and business accounts. I spotted repetitive manual work and proposed automation, which led to my promotion.
Reviewed returns and financial records against federal tax code, working within strict federal security, privacy and records-handling requirements.
Supported customers across game systems, TVs, printers, the photo lab and wireless phones.
BS, Cybersecurity
Southern New Hampshire University · Aug 2021 to May 2023
AS, Information Systems Networking
Reedley College
CompTIA A+ and Network+
CCNA and Juniper certification in progress
Self-healing monitoring. Known problems get a safe, allowlisted fix, and anything else goes to an AI agent that can only act through a security gatekeeper I built.
A security and availability monitor that alerts only when something changes, and takes commands from Discord.
A Linux desktop app for keyboard, mouse, display and battery settings, talking directly to the hardware.
Drag a window to the top of the screen to pick a layout.
Contributions to an open-source Diablo II engine, working with a team through code review.
HuffLabs is the self-hosted environment I designed, secured and run day to day.
I like making things I can hold, and games with good stories.
